Guarantee / Shipping / Privacy policy

We also accept PayPal and all major cards.

Contact us at 908.510.1621 or email to AudubonArt@aol.com

 

We guarantee your satisfaction. Return prints for any reason in original packaging within 14 days of their delivery for a complete refund, less shipping.\

Shipping: Most orders, such as the Princeton Audubon Double Elephant Edition and the Princeton Audubon Fine Art Edition, and the Essex New-York Historical Society Edition, the Princeton Audubon Baby Elephant Edition, and the Lord-Hopkins originals are shipped the day following your order. Rare-Prints orders and Leipzig prints may take a few days to a week before shipping. $30 domestic USPS Priority Mail 2Day shipping. Free domestic shipping on orders $500 or more, not including original Havells and Imperials which are shipped at actual cost and may take several days to process and pack. Most original octavos ship the Monday following your order.

Please call us with any questions or special requests. 908.510.1621.

We ship our prints in heavy art mailing tubes - the safest way to ship fine art. You may open either end and carefully pull out the wrapped print. Remove the tape and gently unroll the print. Always lift a print from the two top corners.  

If you wish, we can ship the print(s) directly to your framer.

The details ... Or, as Audubon called it, "The dull world of commerce."

Returns 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless there are extenuating circumstances.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Sale items
Sale items can be refunded.

Exchanges
If you wish to exchange Your print, call us at 908.510.1621 for the proper return address.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

PRIVACY STATEMENT

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WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We need this in order to ship your print.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 
Email marketing: With your permission, we may send you emails about our store, new products and other updates.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment: 
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. 
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. 
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). 
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits 
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. 
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. 
_secure_session_id, unique token, sessional 
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. 
PREF, persistent for a very short period, Set by Google and tracks who visits the store.